Services & Customization

Do you have a dedicated account manager?

Yes, every customer is assigned a dedicated account manager who handles all communications, order tracking, and after-sales support. Our team is available to assist you throughout the entire process.

Related Resources

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Related Questions

How do you handle quality issues or complaints?

We take quality seriously. Any quality concerns must be reported within 7 days of receipt with supporting photos and documentation. Our team will investigate promptly and work with you on appropriate solutions, which may include replacement, credit, or refund depending on the situation.

Can you handle urgent orders?

Yes, we can accommodate urgent orders depending on current production schedules and inventory. Rush orders may incur additional charges. Please contact your account manager to discuss timeline and feasibility.

Do you offer free samples?

Yes, we provide free sampling service for qualified business inquiries. Sample swatches can be shipped worldwide. For larger sample yardage, nominal charges may apply which can be credited against your first order.

Still Have Questions?

If you didn't find the answer you were looking for, feel free to reach out to our team. We're happy to help.