Quality & Certifications

How do you handle quality issues or complaints?

We take quality seriously. Any quality concerns must be reported within 7 days of receipt with supporting photos and documentation. Our team will investigate promptly and work with you on appropriate solutions, which may include replacement, credit, or refund depending on the situation.

Related Resources

Report Quality Issue Quality Standards

Related Questions

Do you provide quality inspection reports?

Yes, every shipment includes a detailed quality inspection report covering weight, width, color fastness, tensile strength, and other relevant specifications. Third-party inspection can also be arranged upon request.

Do you have a dedicated account manager?

Yes, every customer is assigned a dedicated account manager who handles all communications, order tracking, and after-sales support. Our team is available to assist you throughout the entire process.

What certifications does Weaverine hold?

We hold GRS (Global Recycled Standard) certification for our regenerated polyester products and OEKO-TEX Standard 100 certification ensuring our fabrics are free from harmful substances.

Still Have Questions?

If you didn't find the answer you were looking for, feel free to reach out to our team. We're happy to help.